Browse first, register when you need to
You can browse the public menu without an account. Registration asks for your name, email address, mobile number and date of birth. Email verification uses a one-time code; there is no account password.
Information used to run your orders
We store your account profile, order items and quantities, historical prices, payment method and status, reviews, and notification inbox. Delivery orders also include the address and instructions you provide. Authorized Study Loft staff can access the information needed to prepare, deliver and support your orders.
Verification emails and order updates are transactional messages. Optional push notifications use a device registration token. Account sessions normally last up to one year and are revoked when you sign out or your account is blocked or deleted. Verification codes expire after ten minutes.
Payments and service providers
If Digital Pay is enabled, its hosted checkout handles payment details. Study Loft keeps order totals, payment status and payment/receipt references; the Study Loft app does not collect your card number.
Hosting, database and email services process the information needed to operate the service. Optional mobile push delivery uses Firebase Cloud Messaging and, on iOS, Apple Push Notification service. Authorized administrators may receive order details by email.
Browser and device storage
The website uses local preferences such as language and dismissed notices. The mobile app saves appearance preferences and a cart, and uses native secure storage for its account session and notification registration.
The account-deletion portal keeps its verification session in page memory only. It does not save that token in local storage, session storage, cookies or the URL. Deletion confirmation requires verification within the previous ten minutes. Technical access records, such as IP addresses and request timing, may be processed to operate and protect the service.
Delete your account and associated contact data
You can request deletion from the app’s account settings or the self-service deletion page on this website. Verify the account email with a fresh code, type the same email to confirm, and submit the deletion request. This deletes your account; it is not a temporary deactivation.
A deletion request immediately stops sign-in, revokes all account sessions and device registrations, and removes date of birth, verification challenges, reviews, inbox messages and stored notification/email jobs. Contact details and instructions on closed orders are scrubbed.
Open orders and retained financial history
If an order is still active, the minimum name, email, mobile, delivery address and instructions needed to finish it are retained until the active orders close or thirty days after the deletion request, whichever happens first. Deletion does not cancel an order or automatically refund a payment.
Item/quantity/price totals and payment references are retained as de-identified financial history after profile and contact details are removed. Account deletion does not erase records held separately by a payment or email provider; contact that provider about its own records.
Choices and questions
You can turn off push notifications in device settings and still use the app. Never send a verification code, card details or session credential to support. For privacy questions, corrections or help accessing the registered email, contact admin@studyloft.work.